In this unit you will gain skills in collecting, analysing and communicating information and learn to use this information to develop and maintain effective working relationships and networks.

BSBFLM403B has four elements of competency. Each of these will build towards your achievement of competency for the unit as a whole.

The elements of competency are:
- Collect, analyse and communicate information and ideas
- Develop trust and confidence
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes

This course is open for enrolment