Customers are attracted and kept by organisations that provide quality products and services. To ensure that this occurs, we must know who our customers are, the role they play in the future of our organisations, what their needs and expectations are, and how these can be met.
In this unit we will examine how we can determine our customers’ needs, communicate these needs to our team members and others, and develop ways of meeting those needs through the service we provide.

This course is open for enrolment