Terms and conditions governing provision of services
All services we provide are subject to the following terms and
conditions.
- Definitions and Interpretation
Unless the context otherwise requires the following words
have the following meaning:
- "Payment Schedule" means the required timing of Service Fee
payments set out in the Proposal;
- "Proposal" means the proposal provided by us to you (including
all attachments) and includes any written variations to that
proposal agreed to by us;
- "Services" means the services set out in the Proposal and any
other services which we agree to provide;
- "Service Fees" means the fees set out in the Proposal;
- "Services Program" means the program (if any) set out in the
Proposal for delivery of the Services; and
- "Your Responsibilities" means your responsibilities as
specified in the Proposal and your prompt provision of any other
information or assistance reasonably requested by us during the
course of the project
- Provision of Services
- We will provide the Services to you in accordance with the
Services Program.
- The Services may be provided by us or by a suitable contractor
appointed by us.
- The Services will be provided in accordance with sound and
accepted professional practice existing at the date of your
acceptance of the Proposal.
- We will endeavour to provide the Services without unreasonable
delay but we will not be liable for any failure or delay in the
provision of the Services which is caused or contributed to by you
or your contractors or an event outside our direct reasonable
control.
- Our provision of the Services is subject to you:
- Complying with Your Responsibilities as and when required by
us; and
- Paying Service Fees to us in accordance with the Payment
Schedule.
- Payment for Services
- You must pay us the Service Fees in accordance with the
provisions of the Payment Schedule.
- Subject to clause 3.3, payment of Service Fees must not be
refused or delayed, notwithstanding any dispute between you and
us.
- If a genuine dispute arises regarding the amount of a Service
Fee, you may suspend payment of the disputed amount pending
resolution of the dispute but you must pay all other amounts in
accordance with the Payment Schedule.
- If you fail to pay any amount to us by the due date, you must
pay interest on the amount due calculated from the due date until
the date of payment at a rate which is two per cent higher than the
rate which is or would be charged by our bank on an overdraft
facility of $100,000.
- Variation of Services to be provided
- If we suggest or if you request a variation of the Services to
be provided pursuant to the Proposal including (without limitation)
the provision by us of additional services, we will provide you
with a written proposal specifying the cost and other terms upon
which we would be prepared to agree to that variation.
- Neither you nor we are obliged to agree to any variation, but
you and we agree to review and discuss any variation proposal in
good faith.
- Intellectual Property Rights &
Confidentiality
- We retain all copyright and other intellectual property rights
in our know how and the materials we apply or produce in delivering
the Services including any deliverables and we retain or obtain all
intellectual property rights with respect to any copies,
reproductions, adaptations, additions to, enhancements,
alterations, modifications or translations made of that know how or
those materials.
- We warrant that our provision of the Services will not infringe
the intellectual property rights of any third party and we agree to
indemnify you against any liability you may reasonably sustain if
our provision of the Services infringes the intellectual property
rights of any third party. If any aspect of the Services infringes
a third party's intellectual property rights, we will either
arrange a non-infringing work-around, obtain a licence at our cost
permitting your use of the relevant Services or suspend the
availability of such Services.
- You (or third party owners) retain all copyright and other
intellectual property rights in any content you provide or cause to
be provided to us in connection with the performance of the
Services.
- You warrant that our use of any content or other material you
provide or cause to be provided to us in connection with the
performance of the Services will not infringe the intellectual
property rights of any third party and you agree to indemnify us
against any liability we may reasonably sustain if our use of that
content infringes the intellectual property rights of any third
party.
- You will give us notice of any infringement of our copyright or
any other right of ours that comes to your attention and we will
give you notice of any infringement of your copyright or any other
right of yours that comes to our attention
- You must treat as confidential all information (other than
information in the public domain) which we provide to you including
(without limitation) information relating to our software and
systems, our pricing and our business operations. You agree not to
disclose such information to any other party without our prior
written permission. You may only use such information and may only
disclose this information to your employees to the extent necessary
to give effect to the objectives identified in the Proposal.
- We must treat as confidential all information (other than
information in the public domain) which you provide to us including
(without limitation) information relating to your business
operations. We agree not to disclose such information to any other
party without your prior written permission. We may only use such
information and may only disclose this information to the extent
necessary to enable us to perform our obligations in accordance
with the Proposal.
- Upon termination, each of us must return to the other party all
copies of confidential information received from that party.
- The confidentiality obligations shall survive and continue to
binding upon you and us, notwithstanding termination.
- Warranties & liability
- Apart from the express warranties contained in these terms and
conditions and subject to any warranties implied by law which
cannot be excluded by agreement, all warranties with respect to the
Services are hereby expressly excluded. We accept no liability for
the provision of the Services, whether arising by reference to the
provisions of the Proposal, implied terms, tort or otherwise
howsoever. If circumstances arise where you are entitled to claim
damages from us notwithstanding the provisions of these terms and
conditions, our liability to you for the aggregate of all such
claims (regardless of the basis on which you are entitled to claim
from us including, without limitation, negligence) is limited to
the lesser of:
- the amount of any actual loss or damage which you sustain;
- the Service Fees received by us.
- You acknowledge that you have relied upon your own skill and
judgement in determining the appropriateness of the Services for
your own particular purposes and you have not relied on any
statement or representation made by us or on our behalf.
- If any warranty or condition is implied by the Trade Practices
Act or other relevant legislation which may not be excluded then
our liability for any breach of such an implied warranty is limited
solely to the resupply of the relevant Service or payment to you of
the cost of having the Service provided again (at our option).
- In no event will we be liable for any consequential damages
(including without limitation loss of or damage to data, loss of
profits, loss of savings and loss of revenue) even if we have been
advised of the possibility of such damages.
- Default
- If a party (the "Defaulting Party") commits any default with
respect to the due observance or performance of any of its
obligations under these terms and conditions, then the other party
(the "Innocent Party") may, without prejudice to any other rights
the Innocent Party may have, give written notice to the Defaulting
Party identifying the default and requiring that the default be
remedied (a "Default Notice").
- If the Defaulting Party fails to remedy a default within 14
days after receipt of a Default Notice or, where the default is not
capable of being remedied within 14 days and the Defaulting Party
fails within that period to commence to remedy the default or fails
to diligently proceed to remedy the default, then the Innocent
Party may terminate the arrangements between you and us by written
notice to the Defaulting Party.
- A party may terminate the agreement by written notice if it
reasonably considers that the other party is or is likely to become
insolvent.
- Additional terms
- You agree not to assign or transfer or otherwise deal in any
way with any rights we grant or obligations you undertake without
our express written permission, which permission may be granted or
granted subject to conditions or refused in our absolute
discretion.
- Neither party shall, without the prior written consent of the
other party, employ or enter into contractual arrangements with,
offer employment or contractual arrangements to, or solicit
requests for employment or contracts from, any current or former
employee or contractor of the other party for a period commencing
on the acceptance of the Proposal and ending 12 months after
termination of all contractual arrangements between you and
us.
- No right will be waived by a party except by express written
notice signed by that party.
- If any provision of these terms and conditions is found to be
invalid, unenforceable or illegal, then that provision will be
deemed to be deleted to the extent necessary to remove the invalid,
unenforceable or illegal portion and the balance of these terms and
conditions will remain binding.
- If any dispute arises between you and us which can not be
resolved by negotiation, you and we will confer and seek to agree
the most appropriate mechanism for resolution of the dispute before
commencing any proceedings, provided that this provision will not
apply where you or we reasonably conclude that injunctive or other
urgent proceedings are necessary to protect its position.
- Notices or other formal communications may be given by hand
delivery, by mail or by email or facsimile transmission and will be
deemed to be received:
- in the case of hand delivery, upon delivery;
- in the case of mail, three (3) business days after the date of
posting the article; or
- in the case of email or facsimile, upon completion of
transmission (except where transmission is completed after 5:00 pm
on a business day, in which case receipt is deemed to occur at 9:00
am on the next business day).
- The Proposal (as varied in writing) is the complete and
exclusive statement of the agreement between you and us and it
supersedes all proposals or prior agreements, oral or written, and
all other communications relating to the subject matter of the
Proposal.
- The parties are independent contractors and are not in a
partnership or joint venture relationship. Neither you nor we may
purport to act on behalf of the other party unless expressly
authorised to do so in writing.
- If any provision of these terms is unlawful, void or for any
reason unenforceable, then that provision shall be deemed severed
from these terms and shall not affect the validity and
enforceability of any remaining provisions
- The arrangements between you and us are made in accordance
with, and are subject to, the laws of South Australia. You and we
irrevocably agree that all legal proceedings arising in connection
with these arrangements must be prosecuted in the Courts of South
Australia.
Any person accepting the Proposal on your behalf warrants that
they are authorised to do so.